Metrica Management SRL
The best Contact Center Solutions
Metrica Management develops products and solutions that drive excellence in user relationships.
About us
The Leading IT Solutions Company & Your Partner for Innovations
Metrica Management S.R.L., is a company specialized in the development of high-performance products, solutions and services for the Management and Monitoring of Contact Center and Cybersecurity, focused on providing high-quality customer service solutions to companies in various sectors, using cutting edge technology. Its line of business consists of contact center outsourcing services to help companies optimize their operations and improve customer satisfaction.
- What sets Metrica Management apart from the competition
- Specialized Team
- Competitive price
- Local support
- Agility
- Flexibility
- Local customization
Wide Range of Services
What We’re Offering
Call Supervision and Management
• Real-time monitoring of customer interactions. • Call quality evaluation to ensure exceptional service. • Implementation of strategies to reduce waiting times and improve customer satisfaction
Software Update and Maintenance
• Regularly update software and operating systems to address known vulnerabilities. • Periodic evaluation of the infrastructure to ensure compliance with security standards.
Performance Data Analysis
• Data collection and analysis to identify patterns and opportunities for improvement. • Generation of periodic reports on the performance of the Contact Center. • Implementation of proactive measures to address potential operational issues.
Cyber Security
• 24/7 monitoring of potential cybersecurity threats. • Immediate response to security incidents, including risk mitigation.
Implementation of Prevention Measures
• Installation and updating of firewalls, antivirus and other security solutions. • Configuring access policies and privilege control.
IT Technology
Improve and Innovate with Tech Trends
Welcome to Metrica, where we’re passionate about harnessing the power of technology to drive improvement and innovation. In today’s fast-paced digital landscape, staying ahead of the curve is not just an advantage—it’s essential for success. That’s why we’re committed to helping businesses like yours leverage the latest tech trends to enhance their operations, delight customers, and stay competitive in an ever-evolving market.
Call Supervision and Management
Effective call supervision and management are essential components of any successful organization, particularly in industries where customer interactions play a significant role. The ability to monitor, evaluate, and optimize call interactions not only ensures customer satisfaction but also enhances operational efficiency and drives business growth.
Cybersecurity Service
In an increasingly interconnected and digitized world, cybersecurity services are not merely a luxury but a fundamental necessity for any organization that values the protection of its data, assets, and reputation. As cyber threats continue to evolve in sophistication and frequency, businesses must prioritize cybersecurity services to safeguard their operations, mitigate risks, and maintain trust with stakeholders.
Every customer mostly happy to
our excellent service
Case Studies
IT Solutions & Projects
Workflow Management
IT Management
Our organization, is aiming to streamline and improve the customer onboarding process. Currently, the process is fragmented, leading to delays, errors, and inconsistent experiences for our customers. To address these challenges, we’re embarking on a project to implement a robust workflow management system specifically tailored for customer onboarding.
IT Practices In Cloud
Cloud Computing
Metrica, recognizes the need to modernize its IT infrastructure to improve scalability, flexibility, and efficiency. To achieve this, we’re undertaking a project to migrate our existing on-premises infrastructure to the cloud while adopting DevOps practices to enhance collaboration and automation.
Software For Financial
Software Developer
Metrica, is initiating a project aimed at modernizing and optimizing its financial operations through the deployment of a comprehensive financial management software suite. This suite will seamlessly integrate diverse financial processes, offering real-time insights to bolster decision-making, ensure compliance, and enhance overall efficiency within the organization.
